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Benefits placement has never been simple—but for many brokers, it’s starting to feel unmanageable.
Across regions, firm sizes, and brokerage models, brokers are spending more time than ever just getting through the mechanics of placement. Quoting workflows are fragmented. Carrier responses are slow. Renewal tracking is manual. And the same bottlenecks that existed years ago are still dragging teams down today.
To understand what’s really happening—and what it means for 2026—we surveyed 330+ brokers across the U.S. What we found was strikingly consistent: on average, brokers spend nearly a full workweek (39 hours) per employer group navigating benefits placement. Not because one step is broken, but because every step depends on scattered data, manual processes, and constant follow-ups.
This report breaks down where time is going, why last year’s quoting season was so painful, how challenges differ by region and brokerage type, and what brokers are most worried about heading into 2026. Most importantly, it shows why technology—not more headcount—is becoming the defining factor in who can keep up.
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Brokers spend ~39 hours per employer group on benefits placement—nearly an entire workweek—largely due to fragmented workflows and carrier delays.
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