NFP is a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. They enable client success through the expertise of professionals across the globe, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors, and financial institutions.
We talked with Wendy Donaghue, Vice President of Client Operations, and Luis Balauag, Vice President, in the Illinois office to learn more about their decision to partner with ThreeFlow and their experience.
Anything we can do to be more efficient and consistent is critical for us. So, we initially started investigating the capabilities of ThreeFlow in the fall of 2021, but it wasn't until the following year, when we acquired a brokerage firm in Indianapolis already using ThreeFlow, that we decided to make a big push to transition our workflow to the platform.
That office could answer our questions and share their learnings and experiences with us. That assistance, paired with ThreeFlow's help in getting all of our data on the platform, helped get us going quickly.
We knew it would be a change in process but a change for the better. Anything we can do to be efficient and consistent is critical. We feel that the more offices we can get on this, the more it can become part of our national service, and we can all motivate and learn from each other.