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Ops leaders are constantly repeating the same refrain: "We need better systems." And they keep getting the same answer: "Just hire more people."
But more people can only do so much when volume, client expectations, and compliance requirements keep growing faster than any team can absorb—particularly when you've already wrung every last drop of efficiency out of your current process.
We surveyed brokers across every region, firm size, and brokerage model to show exactly where the manual work is piling up—and why no amount of hiring will fix it.
Use this data to benchmark where your team stands, and make the case for what needs to change.
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Between 51% and 75% of brokers experience carrier delays and miscommunications more than half the time — making it one of the single biggest drags on placement efficiency.
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